Term and Conditions

Last Updated: [Insert Date]

1. User Obligations and Responsibilities

1.1 Account Accuracy

When creating an account or making purchases, you agree to provide accurate and complete information, including:

• Valid shipping address (we do not ship to remote areas or most Asian countries)
• Correct payment details
• Current contact information

1.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Resell our products without authorization
• Misrepresent your identity or provide false information

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality cycling equipment including:

• Mountain bikes (12- to 24-Inch, 26-Inch, 27.5-Inch/650B, 29-Inch/29ers)
• Fat Bikes/Plus Size models
• Full-Suspension and Hardtail bikes
• Dirt Jump equipment
• Wheels (26-Inch Wheel, 27.5-Inch Plus Wheel, 29-Inch Plus Wheel, etc.)
• Accessories (Car Racks, Helmets, Hubs, etc.)

We make every effort to display products accurately, but colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Age Restrictions

Some products (e.g., Adult bikes) are intended for specific age groups. You confirm you meet any age requirements when purchasing.

3. Orders and Payment

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days before shipping.

4.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary due to customs processing.

4.3 Shipping Restrictions

We do not ship to:

• Remote areas (as determined by carriers)
• Most Asian countries

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from the date of delivery for most items. To be eligible:

• Item must be unused and in original packaging with all tags
• Return shipping is customer’s responsibility (except for defective items)
• Refunds will be issued to the original payment method

5.2 Non-Returnable Items

The following cannot be returned unless defective:

• Helmets with removed tags or signs of wear
• Custom-built bikes (special configuration Full-Suspension models)
• Used or damaged equipment (including Dirt Jump gear with signs of use)

5.3 Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable.

6. Intellectual Property

All content on bikecravers.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

7.1 Product Use

Specialized Shop is not liable for:

• Injuries resulting from improper use of our products
• Damage caused by modification or misuse of equipment
• Wear and tear from normal use

7.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect, incidental, or consequential damages

8. Governing Law

These Terms shall be governed by the laws of the State of Indiana, USA, without regard to conflict of law principles.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about these Terms or any order:

Email: [email protected]
Mail: Specialized Shop, 3892 Stewart Street, Indianapolis, US 46268