“Where your satisfaction is as guaranteed as our 29ers’ performance” – The Specialized Shop Team

Our Hassle-Free Return Process

We understand that sometimes even the most carefully selected gear – whether it’s a Full-Suspension mountain bike or 27.5-Inch/650B Wheel – might not be the perfect fit. That’s why we offer a straightforward 15-day return policy from the date of delivery.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all tags
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with your:

  • Order number
  • Product name (e.g., “29-Inch Wheel (29ers)”)
  • Reason for return
  • Whether you prefer an exchange or refund

2. Prepare Your Package

Pack your item securely in its original packaging, including all accessories and documentation. For Fat Bikes or Plus Size equipment, ensure proper padding to prevent damage during transit.

3. Ship Your Return

Send your package to our warehouse at:

Specialized Shop Returns
3892 Stewart Street
Indianapolis, US 46268

Note: We recommend using a trackable shipping service for your protection.

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear Specialized Shop Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product: [e.g., “26-Inch Wheel Mountain Bike”] Reason: [e.g., “Incorrect size” or “Changed mind”] [Select one:] ☐ I would like a refund ☐ I would like to exchange for [specify product/size] Please advise on next steps. I’ve reviewed the return policy and confirm the item is in original condition with all packaging. Best regards, [Your Full Name] [Your Contact Information]

Refund Timeline & Methods

Once we receive and inspect your return:

  • Credit Card/PayPal: 3-5 business days for processing (plus your bank’s processing time)
  • Original Shipping Costs: Non-refundable (except for defective items)
  • Exchanges: Processed within 2 business days after return approval

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned unless defective:

  • Helmets (after removal of tags or signs of wear)
  • Custom-built bikes (e.g., special configuration Full-Suspension models)
  • Used or damaged equipment (including Dirt Jump gear with signs of use)

Exchange Policy

Prefer a different size 27.5-Inch Plus Wheel or model? We’re happy to help:

  • Exchanges are subject to product availability
  • Price differences will be charged/refunded accordingly
  • You’ll be responsible for shipping costs both ways unless the error was ours

Need Help?

Our gearheads are standing by to assist with your return or exchange questions. Contact us at [email protected] – we respond faster than our EMS shipping delivers!

Last Updated: [Insert Date]