Privacy Policy

Last Updated: [Insert Date]

At Specialized Shop (“we”, “us”, or “our”), operating at bikecravers.com, we value your trust as much as you value precision gear. This Privacy Policy explains how we collect, use, and protect your information when you shop for premium cycling equipment – from 29-Inch Wheel (29ers) to Full-Suspension rigs.

1. Information We Collect

Like choosing the right wheel size (12- to 24-Inch or 29-Inch Plus), we collect only necessary data:

• Personal Details: Name, email, shipping address (3892 Stewart Street, Indianapolis for returns), and phone number – as essential as a proper helmet fit.
• Payment Information: Processed securely through PCI-DSS compliant gateways (Visa, MasterCard, PayPal, JCB) – never stored in our systems.
• Technical Data: IP address, browser type, and device information to optimize your experience across all terrains of our site.
• Usage Data: How you interact with our products (Fat Bikes to Dirt Jump gear) to improve your ride.

2. How We Use Your Data

We handle your data with the same precision as our Hardtail frames:

• Process orders for your 27.5-Inch/650B Wheel or Car Racks
• Provide global customer support (excluding some Asian/remote regions)
• Improve our product range from Hubs to Hitch-Mount systems
• Send service communications (order confirmations, shipping updates)
• Prevent fraud with security measures stronger than our Plus Size tires

3. Data Sharing & Disclosure

Like choosing between 700c and 650B setups, we’re selective about partners:

• Shipping Carriers: Only necessary delivery information for your 26-Inch Wheel or Full-Suspension bike.
• Payment Processors: PCI-compliant services to handle transactions securely.
• Legal Requirements: When required by law, with the same integrity as our MIPS helmet standards.

We never sell your data – your trust is more valuable than any marketing list.

4. Data Storage & Security

We protect your information with 256-bit SSL encryption – stronger than the downhill grip on our Fat Bike tires:

• Secure servers with regular security audits
• PCI-DSS compliance for all payment processing
• Zero stored payment data – your financial details never sit in our warehouse
• Regular staff training on data protection

5. Your Rights

You control your data like you control your trail bike:

• Access: Request what personal data we have
• Correction: Update inaccurate details
• Deletion: Remove your data (except where legally required)
• Opt-Out: Unsubscribe from marketing emails

Contact us at [email protected] to exercise these rights.

6. Cookies & Tracking

We use cookies as strategically as tire tread patterns:

• Essential Cookies: Keep your cart intact while browsing from Hardtails to Helmets
• Analytics Cookies: Help us improve site performance like we tune suspension
• Marketing Cookies: Show relevant gear (only with your consent)

Manage preferences via your browser settings or our cookie banner.

7. International Data Transfers

As a global shop (excluding some Asian/remote regions), data may cross borders with the same care we ship 29-Inch Plus Wheels worldwide. We use standard contractual clauses for EU/UK data transfers.

8. Policy Updates

We’ll update this policy as needed – check back periodically, just like you’d check your tire pressure before a ride. Significant changes will be emailed to registered users.

“Where your data security is as reliable as our 29ers” – The Specialized Shop Team