Welcome to Specialized Shop’s FAQ section – your trail map to navigating our services. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Our Shop

Who is Specialized Shop for?
Our target riders include:
  • Mountain bike enthusiasts (from Hardtail to Full-Suspension riders)
  • Fat Bike adventurers exploring plus-size terrain
  • Parents seeking quality 12-24″ youth bikes
  • Performance-focused cyclists debating 700c vs 650B setups
  • Commuters needing reliable Car Racks and accessories
We cater to riders who value specialized equipment and global delivery without the wait.
What makes your shop unique?
Specialized Shop combines:
  • Curated selection of wheel sizes (from 26-Inch to 29-Inch Plus)
  • Rider-first shipping with real-time tracking
  • Motorcycle-grade packaging for fragile components
  • Global accessibility (excluding some Asian/remote regions)
Our Indianapolis hub ensures every Dirt Jump bike or MIPS helmet is trail-ready before shipping.

Products & Sizing

How do I choose between 27.5-Inch vs 29-Inch wheels?
Consider:
  • 27.5-Inch/650B: More agile for technical trails, better for shorter riders
  • 29-Inch (29ers): Rolls over obstacles easier, preferred for cross-country
  • Plus sizes (like 27.5-Inch Plus): Extra traction for loose terrain
Email our rider-staff at [email protected] for personalized advice.
Do you offer complete bike builds?
Yes! Our Free Global Shipping option is ideal for complete builds (frames + components). We recommend:
  • Standard Express for urgent Full-Suspension builds
  • EMS shipping for cost-effective multi-component orders

Shipping & Delivery

How long until my Fat Bike arrives?
Processing: 1-2 days at our Indianapolis hub
Shipping:
  • Standard Express (DHL/FedEx): 10-15 days after dispatch ($12.95)
  • Free Shipping (EMS): 15-25 days after dispatch (orders >$50)
Pro Tip: Combine multiple youth bikes (12-24″) to maximize shipping value.
Why does my tracking show “Customs Cleared”?
We include proper HS codes on all paperwork to speed international delivery. This means:
  • Fewer delays for your 29-Inch Wheel or Fox Racing gear
  • Transparent tracking from warehouse to trailhead

Returns & Warranty

What if my 27.5-Inch Plus Wheel doesn’t fit my trails?
Our No-Hassle Trail Guarantee gives you 15 days from delivery to initiate returns. Key points:
  • We cover return shipping for defective items
  • Original packaging required for Hardtail/Dirt Jump bikes
  • Contact [email protected] to start the process

Payments & Accounts

What payment methods do you accept?
We accept all major cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Note: Payment must clear before we dispatch your Hubs or Helmets.

Still Have Questions?

Our rider-staffed support speaks your language – whether you’re debating Hitch-Mount options or need shipping ETA updates. Email us at [email protected].

“Where every turn of the wheel writes your next adventure”
– The Specialized Shop Team